Frequently asked questions.
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
GENERAL SHIPPING INFORMATION PROCESSING & SHIPPING TIMES
Order processing times are between 2~5 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 5 business days following the day you placed your order.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
OUT OF STOCK/BACK-ORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
ADDRESS CHANGES
Our warehouse staff is super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
We now ship internationally for free. You will receive your shipment 15-25 days after the order is shipped. All orders are shipped out within 5 business days.
REFUNDS?
We take pride in providing detailed descriptions and measurements for all our clothing to ensure that our customers can make informed decisions before purchasing. To maintain efficiency and pass on the best value to our patrons, we do not offer refunds once a purchase has been made. We encourage our customers to carefully review the size guide and item specifics to ensure the perfect fit. If you have any questions or need further details about a product, our customer service team is always ready to assist you before you finalize your order. We appreciate your understanding and are here to help make your shopping experience satisfactory.
CAN I TRACK MY ORDER?
When we dispatch your order from our warehouse we will send you tracking information for your order via email. If you have any concerns, please contact us.